Business Ethics in Latin America Essays

Business Ethics in Latin America Essays Business Ethics in Latin America Essay Business Ethics in Latin America Essay The business ethics climate in Latin America Written by Florien H. International Business Semester 2013 Course: Business Ethics The business ethics climate in Latin America A problem for international companies, taking Peru as an example! The Spanish saying: El queue no trans no banana. (One that doses t act unethical will not proceed), unfortunately describes best the prevailing immoral way of doing business in the Latin American region. Despite various approaches to achieve a mutual acceptance of those values among society, attempts were carried out neither tit economies of scope, nor state support. The efforts stayed in vain and even were adumbrated by corruptive example and bribery which are still considered as a form of remuneration. Though in Latin America business might follow different moral principles, ethics can be defined as a rigorous analytical business tool which applies least clarify those moral issues which typically arise in business (E. Sternberg; 1995). When going abroad, those distinct ethical values often blur and suddenly are inclined to appear as values in tension. For Donaldson, the key of acting ethical, when ongoing business outside your countrys borders, is a balancing act somewhere in between cultural relativism and ethical imperialism, always heeding human values. Considering the first extreme, no culture s ethics is better than any other and accordingly a relativist would always adapt the societys habits in which he currently operates. However this liberal attitude stumbles once the issue becomes more crucial. A cultural relativist would even accept a business action which violates human values. In 2010 Peru for instance was plagued by a major flooding. Especially he region around Mach Fichu, an area with a high proportion of tourists was affected. All roads and rails were impassible which neither made it feasible for tourists to leave, nor ensure the steady supply of aids from outside. The reckless business practices and impotence of the government led the shop-, restaurant-, and hotel owners to raise their prices, which compelled many tourists to sleep outside, being robbed, and suffering from hunger (BBC_news). Since cultural relativists would not collide with this business conduct, Donaldson calls them morally blind (Donaldson, 2003, p. 1 16). The second extreme, an ethical imperialist, would always direct the people to proceed as it is common in the home country. Antipathy to this behavior also sounds from the South American world: This cultural diversity raises very difficult philosophical questions, and some criticize the ethical imperialism that they perceive the US and Europe to try to impose on the rest of the world ( O. Shiplap-Pieta, 1995, A region in transition). The theory behind it is absolutism which entails three core problems: The first challenge is that the different cultures should always be respected although attitudes may differ from country to country. The second issue describes how people should demonstrate moral truth using only one set of concepts: We all learn ethics in the context of our particular cultures, and the power in the principles is deeply tied to the way in which they are expressed (Donaldson, 2003, p. 1 18). Finally, context must always shape practice, believing in a global standard of ethical behavior (Donaldson, 2003). Human values, which Donaldson describes as the minimum ethical standards that must guide manager s actions as a benchmark for all companies (Donaldson, 2003, . 21), always have to be respected and preserved. They include three core values: Firstly, the respect for human dignity by creating and sustaining a corporate culture, like the right for good health offered to every employee. Secondly, the respect, support and protection for basic human rights, like health, education and an adequate standard of living. Finally, good citizenship is essential to support and three serve as a moral compass for al l companies, formulating and evaluating standards of an ethical conduct. Although values, honesty, religion, and respect actually seem to be attractive heartsickness of the Latin American people, the image is besmirched by corruption, fraud, bribery, and the disparity of wealth distribution. Low ethical standards in the politics have had deep impact on individuals, organizations and the economic system (M. Radar, 1997, p. L). With an area of about 21 million square kilometers, and an estimated population of more than 590 million people, primarily speaking Spanish and Portuguese, the Roman Catholic dominated zone divides into 19 countries, with Peru being one of it. Despite a ninety percent proportion of this about religious denomination participating in religious orientated associations like UNIVAC, even Monsignor Oscar Rodriguez, the president of CLAM, the Latin American Bishop s Conference, expressed the church s anxiety about the distressing situation: Corruption has become a way of life in Latin America (C. Morsels, 1997, p. 7). The faith in the church s paradigms, especially in integrity the steadfast adherence to a strict moral or ethical code (Defenestration. Com) and social responsibility, is regrettably often very distant and betimes leads to dichotomy. The excessive consumption, materialism and selfishness, prevailing in the relatively small upper layers of society, often clashes with real poverty, caused by a lack of education. According to Radar the aim should be to strengthen the religious formation in order to reach a larger proportion of the population and let their activities be guided by the resulting moral principles. Business desire for short-term gains and a corruptive environment, even practiced by state executives, is not despised as unethical but rather as an acceptable cultural habit. It seems as if irruption, presumably the most complex problem of the Americas, has struck deep roots through all layers of society (O. Shiplap-Pieta, 1998). Those unsounded economic policies endured and poor governance even made it worse by impairing the establishment of market competition. In 1995 corruption in Argentina, was believed to account for a proportion of 20 billion$ out of the total GAP of 300 billion$ (Ernest Garcia, 1995). Chile officiates as an example for the Latin world, a country which dedicates high importance to the promotion of private companies since the 1980 s. Those entities advance the responsibility of business ethics, not only among their company, but for the Chilean society as a whole. Oscar Shiplap-Pieta derives two objectives for a sustainable implementation of business ethics in the Latin American society, especially for Peru: First of all, it is extremely important to set high and solid standards of accountability, which go far beyond the minimal legal requirements, currently prevailing. Although clear rules and laws already exist, only a few regions in these countries enforce compliance. Complicity and connivance in equines are so common that in general the South American public profoundly distrusts business and government Following the lead of many political and business leaders, and acknowledge that many individuals from higher social classes go unpunished, many ordinary citizens of South American countries Justify unethical business ethics programs, especially for transnational companies, need to be implemented. Ninety percent of all Fortune 500 companies have codes conduct, and seventy percent have statements of vision and values, but don t stick to it in business (Donaldson, 2003, p. 24). Those can, opposed to the current opinion, offer a win-win situation thus the company will differentiate itself from the competition. Still one has to acknowledge that during the last decades exactly the Latin American region has undergone an impressive process towards democracy and fairness in politics and economics. Peru, the third largest country of South America is now, after a period of turbulence, making remarkable steps towards reforming its current political system and rise in both, the development and confidence in the business sector. It still holds true, that many business people find it imperative to recover the ultra and religious traditions and especially the young generation reveals a higher interest in fair business practices. Accordingly the number of students participating in ethic courses has been rising constantly (Russo/ SSTEagleburger, 2012). Further examples of organized initiatives for a moral renewal are the OAKS and its ratified sub-organizations, and a still very active meeting of businessman from all over the world, the Coax Round Table. All are constantly seeking for processes that identify shared values and perspectives on business behavior acceptable to and honored by al (Coax Round Table. Org). Although the attitude towards time is less rigid than in other cultures and Peruvians even distinguish between: la hoar persona and la hoar angles, Latino in general are known for their warmth and friendliness which they initially express by greeting with hugs and kisses. Muff may even be startled to have a Latin businessman hold your elbow while conversing, or walk down the street arm-in-arm (blob. Starchiness; 2012, The Touchy Feeling). Over time they actually care about your personality and try to develop an individual business connection of rust and intimacy. It is essential to understand the culture and adjust your expectations accordingly and soon you will find a very enjoyable place to do business in. In conclusion, Latin America has despite all positive development achieved, still a profound backlog of actually putting the theoretical bases into practice. Struggling with economic problems and corrupt political institutions, it appears difficult to change the founded habits of society. Examples like Chile and various associations fighting for a solid acceptance of core business values, combined with the honesty, elisions ties, and respect as the most significant properties of the Latin American people, will attract foreign companies respecting core values and promote a sustainable change towards a mutually accepted value system. Business Leaders. Its goal is to promote, in the light of the Christian Social Teachings, a vision and a deployment of Corporate Social Responsibility serving people and the common good of the World. (Univac. Org) the AS uses a four-pronged approach to effectively implement its essential purposes.

Johann Friedrich Struensee Biography

Johann Friedrich Struensee Biography Though he was an important figure in Danish history, German physician Johann Friedrich Struensee is not particularly well known in Germany. The period he lived in, the late 18th century, is known as the Age of Enlightenment. New schools of thought were introduced and revolutionary ideas made their way to courts, Kings,  and Queens. Some of the policies of European rulers were heavily coined by the likes of Voltaire, Hume, Rousseau or Kant. Born and schooled in Halle, Struensee soon moved close to Hamburg. He studied medicine and, just like his grandfather, he was to become personal physician to the Danish King, Christian VII. His father Adam was a high-ranking cleric, thus Struensee came from a very religious home. After he had already finished his university career at the age of twenty, he chose to become a doctor for the poor in Altona (today a quarter of Hamburg, Altona used to be a Danish city from 1664-1863). Some of his contemporaries criticized him for using new methods in medicine and his rather modern worldviews, as Struensee was a strong supporter of many enlightened philosophers and thinkers. As Struensee had already been in contact with the royal Danish court, he was picked as the personal physician for King Christian VII while the latter traveled through Europe. Throughout their journey, the two men became close friends. The King, in a long line of Danish Kings with severe mental issues, known for his wild antics without regard to his young wife, Queen Caroline Mathilde, sister of the English King George III. The country was more or less ruled by a council of aristocrats, which made the King sign every new law or regulation. When the travel party returned to Copenhagen in 1769, Johann Friedrich Struensee joined them and was appointed the permanent personal physician to the King, who’s escapades got the best of him once more.  Ã‚   Just as in any good movie, Struensee got to know the Queen Caroline Mathilde and they fell in love. As he saved the crown prince’s life, the German doctor and the royal family became very close. Struensee managed to rekindle the King’s interest in politics and started influencing him with his enlightened views. Right from the start of his involvement with the King’s affairs, many members of the royal council looked upon Johann Friedrich with suspicion. Nonetheless, he became more and more influential and quite soon the Christian appointed him to the royal council. As the King’s mind drifted away more and more, Struensee’s power increased. Soon he presented Christian with numerous laws and legislation that changed the face of Denmark. The King willingly signed them. While issuing many reforms that were supposed to better the situation of the peasants, amongst other things making Denmark the first country to abolish serfdom, Struensee managed to weaken the royal council’s power. In June 1771, Christian named Johann Friedrich Struensee Secret Cabinet Minister and gave him the general power of attorney, de facto making him the absolute ruler of the Danish Kingdom. But whereas he developed an incredible efficiency in issuing new legislation and enjoyed a harmonious love life with the Queen, dark clouds started to tower on the horizon. His conservative opposition to the basically powerless royal council turned to intrigue. They used the rather new technology of printing to discredit Struensee and Caroline Mathilde. They spread flyers all over Copenhagen, stirring up the people against the opaque German physician and the English Queen. Struensee didn’t really pay attention to these tactics, he was far too busy, radically changing the cou ntry. In fact, the rate at which he issued new laws was so high he even opposed those powers at the court that weren’t actually opposed to many of the changes he made. Though, to them, the changes came too fast and went too far. In the end, Struensee became so involved with his work, that he didn’t see his downfall coming. In a cloak-and-dagger operation, the opposition made the now almost moronic King sign an arrest warrant for Struensee, marking him a traitor for consorting with the Queen – a crime punishable by death – and further charges. In April 1772, Johann Friedrich Struensee was executed, while Caroline Mathilde was divorced from Christian and eventually banned from Denmark. After his death, most of the changes Struensee had made to Danish legislation were undone.​ The dramatic story of the German doctor who ruled Denmark and – for a short while – made it one of the most advanced countries at the time, who fell in love with the Queen and ended up being executed, has been the topic of many books and movies, even though not as many as you might think.

Us formative history Essay Example | Topics and Well Written Essays - 1000 words

Us formative history - Essay Example They are document 1, document 2, document 3, and essay on the New World of Indians. Document 1 is a myth by Iroquois explaining the world’s beginning. The myth illustrates that the world never existed in the beginning, not even the land, the creatures, or the men. However, there was only the ocean that occupied entire space and the great air void above ocean surface. Document 2 illustrates the 1448 historic events of the battles between the Portuguese and the West Africans. The Portuguese directed their voyage to Cape Verder where two Guineas were captured in the past. On reaching the shore the Portuguese found a village with houses and men willing to defend it. Alvaro Fernandez killed the leader of the village, and the Guineas stopped fighting on realizing that their leader is dead (Jones 107). Document 3 explains the 1493 encounter of Christopher Columbus with the Native People. Christopher Columbus passed by Indies, using the fleet given by the King and the Queen, and saw several islands with many inhabitants. The inhabitants walk around naked; save for some women who cover their private parts with a plant leaf or some specially made cotton material (Morison 55). The essay explains the New World of the Indians. Even though the encounter of the Americas by the Europeans led to major effects in the Indian society; the indigenous people had inhabited the Americas for approximately millennia. The New World was experienced when the Indians encountered the Africans and the European, in the Virginia and also the California. The contact brought vast changes to the Indians society (Johnson 24). Document 1 describes the world origin myth. The sea had fish and deep sea creatures. The birds lived in the air, and the sky world had a man and his pregnant wife. The wife fell through a hole in the sky and landed on the back of the huge sea turtle. The woman gave birth to a daughter, who on reaching maturity bore quarrelsome twins. Right handed twin

Dianna Abdala case Assignment Example | Topics and Well Written Essays - 250 words

Dianna Abdala case - Assignment Example Mr. Korman should not have forwarded the emails to other people while Abdala should not have reacted the way she did by accepting the job and then dismissing it again. This inconvenienced Mr. William Korman. To some extend it would jeopardize her career since Korman conducted major law firms about the incidents, which eventually resulted in many people apologizing to Korman on behalf of Abdala. William Korman warned Abdala on her professionalism. In addition, he told her to watch out because she might end up offending more young experienced lawyers at the start of her career. The exchange between Korman and Abdala becomes some of the similar email gaffes portrayed by many individuals. Emails on many occasions bring emotional responses in that they might cause anger or upset. For instance, in this case, Korman expressed his anger by forwarding the emails he received from Abdala to other people. In addition, there is lack of personal touch; some things such as contracts are done well if not typed. Emails cannot out do had written letters when it comes to strengthening relationship like in this

Myphone Business Plan For Mobile Phone Shop

Myphone Business Plan For Mobile Phone Shop The purpose for this business plan to study the feasibility to establish a mobile phone showroom in Abu Dhabi City, the capital of United Arab Emirates. The showroom will offer Nokia mobile phones as main product. Along with that we will offer a wide range of accessories and relevant spare parts. MyPhone provides both mobile phones products and services to make them useful to private users. We are especially focused on providing customer satisfaction to our esteemed customers. The products include both hand held mobile telephone sets and servicing the products after sales along with giving the necessary training and support. The only way we can hope to differentiate well is to define the vision of the company to be a technology ally to our clients. We will not be able to compete in any effective way with the chains using boxes or products as appliances. We need to offer a real alliance. The benefits we sell include many intangibles: confidence, reliability, knowing that somebody will be there to answer questions and help at the important times. The definitive worldwide standard for wireless communications has just broken through the 200 million-customer barriers. However, the GSM industry is one of the most impressive success stories of the 1990s and currently generates more than $100 Billion a year in subscriber revenues alone. We have some major mobile phone distributors in the city, such like Emirates Computers, Juma Al-Majed and Jumbo Electronics. If our strategy works, we will have differentiated ourselves sufficiently to not have to compete against these stores. Our strategy hinges on providing excellent service and support. This is critical. We need to differentiate on service and support, and to therefore deliver as well. Our business is a retail store. The ideal place for the prospected Showroom will be at the new constructed shopping center in Tourist Club Area at East Side of Abu Dhabi City. In order to hold costs down as much as possible, we concentrate our purchasing with Nokia Regional Office in Jabel Ali at Dubai. We are going to have four major employees: Manger, Sales Lady, Technician and accountant. There are some factors that will affect severely on the growing of our proposed business, such like: Customer is looking into factory guarantee for replacement the defected sets. Nokia corporation will grant us immediately this kind of warranty. Usually customers are insisting in buying only the original spare parts and accessories. Therefore we are going to offer only original spare parts and accessories to gain the customer satisfaction. Index Business Overview: Vision Statement: Products: Key Features of Products: Production of Product: Company Industry: Overview of the Industry Community: Major Competitors: Comparative Advantages: Future Products Services: Operations: Location Premises: Purchase: Resources: Management: Management Structure: Professional Services Employee Training: Risks Plans to Minimize: Implementation Schedule: 1) Business Overview: 1.1 Vision Statement: MyPhone is such a vendor. It serves its clients as a trusted ally, providing them with the loyalty of a business partner and the economics of an outside vendor. We make sure that our clients have what they need to run their private and business life as well as possible, with maximum efficiency and reliability. Our ambitious is mission critical, so we give our clients the assurance that we will be there when they need us. 1.2 Products: MyPhone provides both mobile phones products and services to make them useful to private users. We are especially focused on providing customer satisfaction to our esteemed customers. The products include both hand held mobile telephone sets and servicing the products after sales along with giving the necessary training and support. In mobile phones, we support three main lines: The less feature mobile telephone set, which is our smallest and least expensive line, initially positioned by its manufacturer as low-income users. We use it mainly as a cheap mobile phone for workers and non- professional people. The Power User is our main up-scale line. It is our most important mobile telephone set for high-end individual as classified for medium range of income, because of they are the majority of the users, and they are requiring sets with more features and large capacity batteries. However, we will offer a luxury type of mobile telephone set with extreme fancy looking and elegant design, for the upper class of the society and manly for the Ladies who are impressed for such model as part of their prestige in the society. In service and support, we offer a range of walk-in service and guarantees through our well capable workshop and professional technician. 1.3 Key Features of Products: The only way we can hope to differentiate well is to define the vision of the company to be a technology ally to our clients. We will not be able to compete in any effective way with the chains using boxes or products as appliances. We need to offer a real alliance. The benefits we sell include many intangibles: confidence, reliability, knowing that somebody will be there to answer questions and help at the important times. These are complex products, products that require serious knowledge and experience to use, and our competitors sell only the products themselves. Unfortunately, we cannot sell the products at a higher price just because we offer services; the market has shown that it will not support that concept. We have to also sell the service and charge for it separately. 1.4 Production of Product: As we are attending to be as a distributor only for one of the major brand of Mobile Phone in the market Nokia. Therefore we will import or stock directly, and it will not be any kind of production in our firm. Moreover, our business will depend on retailing and not on production. 2) Company Industry: 2.1 Overview of the Industry Community: The Industry: GSM (Global System for Mobile Communications): The definitive worldwide standard for wireless communications has just broken through the 200 million-customer barriers. Achieving this milestone of 200 million subscribers to GSM services is the powerful result of the continuing need for people to communicate and access information on the move. With four new customers every second, the latest figures exceed, yet again, all industry predictions and demonstrate the persistently dramatic growth of GSM throughout the world. As at the end of 1997, there were more than 200 million mobile phone subscribers worldwide and the global sales volume was over 100 million units, an increase of about 50% from the previous year. By the end of the year 2001, it is believed that the global subscriber base will have grown to approximately 600 million. Coupled with the subscriber increase, the mobile phone sales volumes are growing due to the rise of the replacement market. GSM has established itself as the worlds leading digital wireless standard, and it is believed that the current growth rates will continue for the foreseeable future. At present levels, it is confident in the predictions that by the year 2005, it will have achieved between 700 million and One Billion GSM customers worldwide. The GSM industry is one of the most impressive success stories of the 1990s and currently generates more than $100 Billion a year in subscriber revenues alone. Its impressive growth rates are once again attributed to soaring global markets and the sustained penetration of new emerging markets. In all the markets it has been starting to see a widespread take-up of a host of GSM value added services, beyond voice usage, including data and text applications. This demonstrates how GSM is an evolving technology that offers exciting new services and opportunities for subscribers. The future is even more exciting, as the development path for the GSM standard is clearly mapped out and presents an exciting era of applications and services that will stretch the bounds of the imagination. It is moving closer and closer to the delivery of third generation services, which will see multi-media applications, internet access and access to real-time video, via GSM-based networks and handsets. This will ensure that GSM continues to be the standard of choice and heralds continued massive customer growth in the years to come. The Emirates Telecommunication Corporation Etisalat: The UAE has a prominent status in the field of telecommunications as its achievements are reaching the quality and standards of the developed countries. The demands for telecommunications facilities in the UAE are growing at a phenomenal rate. The local Emirates Telecommunications Corporation (ETISALAT) which is 60% state-owned controls this sector and 40% owned by private UAE investors. Since its creation in 1976, Etisalat has increased the number of telephone lines from 50,000 to over 850,000 and plans to raise switching capacity by an annual rate of 100,000. In the UAE, demand for new lines is growing at about 12% per year. Etisalat, motivated by the realization that attractive infrastructure would encourage many businesses to locate in the UAE, has become one of the most profitable telecommunications organizations in the Gulf region and has joined in a number of projects, ranging from a 19,000 kilometers fiber-optic cable to link Europe with South-East Asia. The first stage of the cable link is to lay the so-called Fiber-Optic Gulf (FOG), which will use the most modern submarine technology and provide the UAE with links capable of carrying around 120,000 voice channels at any one time. Etisalat is the name that spells reliable communications in the UAE with global connectivity. Etisalat provides services on a par with the best in the world and has an advanced communications network, which is virtually fault free. All switching systems are digital, common channel signaling system number 7 (SS7) has been introduced, and an analog mobile radio network has been operating successfully for several years. Some of the state of the art services being offered by Etisalat: Telephone Service: This is done through public call offices, pay phones, smart card and credit card operated pay phones, smart card operated pay phones, and others. A report by the Etisalats director general showed that the direct telephone switchboard lines increased by (10 %) lines yearly and totaling 850,000 at the end of 1999. Telephone lines percentage also increased from 29 to 31 for each 100 people which places the UAE in the lead of the Gulf region. The report also indicated an increase of 27.9% in public phones with an amount of 20,000 at the end of 1999 compared to 12,078 in 1995. As far as mobile phones are concerned, the number of subscriptions reached 1.2 million in end of 1999 compared to 128,495 in 1995. As it is roughly one-in-two of the population and 30,000 to 40,000 new phones were being sold each month. Thus Etisalat maintained its leading position among the countries of the region by realizing the highest growth rates of mobile phones at 50 phones for every 100 people. The Global System for Mobile GSM Communication The digital mobile system which gives a new dimension to mobile communications has been in growing demand because of its satisfactory requirements for national mobile radio networks. These are high performance, international compatibility, fully digital operation, and encrypted air-interface. The UAE is one of the first countries in the Gulf region to introduce this service to serve the social and economic developments in the country. One of the main benefits of the GSM, is the ability to use the GSM service on most of the GSM networks around the world, Charges: GSM service connection Dhs 200 once only GSM service subscription Dhs 90 per quarter SIM card Dhs 30 Call charges (Normal Rate) Dhs 0.39/min. 7:00am to 2:00pm and 4:00pm to 12:00am, (For all days of the week) Call charges (Cheap Rate) Dhs 0.21/min. 2:00pm to 4:00pm and 12:00am to 7:00am, (on all days of the week) International Calls Normal IDD rates apply Emirates Internet: The UAEs window to the world offering connectivity to an unlimited number of network, computers, and users worldwide. The Emirates Internet was established in June 1995. The number of Internet subscribed reached over 25,000 by the end of November 1997. Fax Plus: A new fax plus state-of-the-art service with a host of advanced facilities which lets the person operate even without owning a fax machine. Paging Service: This radio paging service enables people on the move to be in touch in an easy and economical way almost anywhere in the UAE. According to Al Ittihad Newspaper, the UAE is ranked 7th worldwide, with 10% of the population using this service. Voice Mail Service: This includes videoconference service, consultation services, and interactive information service. ATM Service: The Asynchronous Transfer Mode (ATM) is a new service launched recently in order to speed up connections to customers. This is a broadband communications technology, which provides a way of transporting data from a wide range of applications using one seamless network. This service is being introduced to cater for the growing needs of education and business in the UAE and as part of Etisalats planning for the future. Satellite A new satellite company called Al-Thurayya Satellite Communications Organization was launched in January 1997. Its capital is worth $25 million and owned 26% by Etisalat, 20% by the Abu Dhabi Investments Company, 10% by the Arab Satellite Communications Organization (Arabsat), and 10% by Bahrain Telecommunications Company (Batelco), and 44% is owned by other Arab government. The company was set up to own and operates the Thurayya satellite system, which will serve the rapidly expanding mobile phone sector. It will cover the Arab states and part of Europe and the Indian sub-continent. The Community: Abu Dhabi City: Abu Dhabi is the capital of the United Arab Emirates. Its population was estimated 850,000 on 1998, with 70% males. The Gross National Product was estimated on the same fiscal year at Dhs. 65,850 per Capita which equivalent to U.S.$ 17,870. The Gross National Private Local Consumer was Dhs 25,040 per capita. The Gross National Government Consuming was Dhs 10,582 per capita. The Gross National Expenditure was Dhs 48,926 per capita. Which can be lead to be one of the highest per capita in the world. Abu Dhabi is very Modern City. Most of its constructions are less than 15 years old. Since it is the U.A.E. capital, it is containing all the headquarters of the Federal Ministries and other government departments and authorities, beside all the oil and gas companies headquarters, more than 63 local and international banks and many regional offices of the multinational companies. In addition to that, Abu Dhabi has One public women university Zayed University, two campuses of Higher Colleges of Technologies and several colleges branches. 2.2 Major Competitors: a) Major Distributors: We have some major mobile phone distributors in the city, such like Emirates Computers, Juma Al-Majed and Jumbo Electronics. If our strategy works, we will have differentiated ourselves sufficiently to not have to compete against these stores. Strengths: national image, high volume, aggressive pricing, and economies of scale. Weaknesses: lack of product, service and support knowledge, lack of personal attention. b) Other Local Stores: There are more than one hundred retail mobile phone Stores in Abu Dhabi city. These tend to be small businesses, owned by people who started them because they liked mobile phones. They are under-capitalized and under-managed. Margins are squeezed as they compete against the major distributors and against each other in an attempt to match prices. The competition based on price more than on service and support. When asked, the owners will complain that the major distributors squeeze margins and customers buy on price only. They say they tried offering services and that buyers didnt care, instead preferring lower prices. We think the problem is also that they didnt really offer good service, and also that they didnt differentiate from the major distributors. Moreover they are depending in the gray market. 2.3 Comparative Advantages: The marketing of mobile services to business users, and more recently to consumers, has resulted in spectacular growth in the number of subscribers in Gulf Area. Operators now face the challenges of rising customer quantity, the prospect of declining revenue per subscriber, and the scrutiny of performance by investors. Achieving success in these new market conditions calls for a change in strategy from mobile operators a fresh approach to marketing, distribution and customer service to attract more new customers whilst retaining existing customers and protecting future revenue. The buyers understand the concept of service and support, and are much more likely to pay for it when the offering is clearly stated. There is no doubt that we compete much more against all the box pushers than against other service providers. We need to effectively compete against the idea that businesses should buy mobile phones as easy and friendly appliances that dont need ongoing service, support, and training. Our focus group sessions indicated that our target professional users think about price but would buy based on quality service if the offering were properly presented. They think about price because thats all they ever see. We have very good indications that many would rather pay 10-20% more for a relationship with a long-term vendor providing back up and quality service and support; they end up in the box-pusher channels because they arent aware of the alternatives. Availability of the stock is also very important. The buyers tend to want immediate, local solutions to problems. However, our value proposition has to be different from the standard retail shops. We offer our target customer, who is service seeking and not self reliant, a vendor who acts as a strategic ally, at a premium price that reflects the value of reassurance that sets will work. Moreover, our competitive edge is our positioning as strategic ally with our clients, who are clients more than customers. By building a business based on long-standing relationships with satisfied clients, we simultaneously build defenses against competition. The longer the relationship stands, the more we help our clients understand what we offer them and why they need it. Service and Support Our strategy hinges on providing excellent service and support. This is critical. We need to differentiate on service and support, and to therefore deliver as well. 2.4 Future Products Services: We must remain on top of the new technologies, because this is our bread and butter. For telephone sets, we need to provide better knowledge of cross GSS and WAP technologies. Also, we are under pressure to improve our understanding of direct-connect Internet and related communications. Finally, although we have a good command of accessories, we are concerned about getting better at the integration of technologies that creates fax, WAP, E-mail, and voice mail as part of the mobile Telephone set. 3) Operations: 3.1 Location Premises: Our business is a retail store. Therefore in this type of business the customer will come to it, not the sales person has to go to the customer. It is kind of pulling sales strategy not pushing sales strategy. Thus, the physical location will be the key to success or failure to this business. However, the ideal place for the prospected Showroom, after taking in consideration the locations for the others competitors, will be at the new constructed shopping center in Tourist Club Area at East Side of Abu Dhabi City. As in new shopping center, we will enjoy the being in the summit reputation beside the advantage of parking lot availability, which has become a great problem in the city in these days. The shop will be at the ground floor. To grantee that all the visitors of this particular Shopping Center will have the chance to see the place and they will be aware that a new mobile showroom will be available for them. Furthermore, we can utilize the front of the showroom to demonstrating the products in front of the shoppers, They will see and know what kind of products we are offering before they have even entered to the showroom. The area for the place is suggested to be not less than 100 square meters that can be distributed as the following: Lounge with area of 50 square meter. Two small offices one for the showroom manager and the other for the accountant with area of 6 square meters for each of them. Store with an area of 5 square meters, for the products with necessary cabinets. Service Area of 20 square meters furnituing with necessary tables, counter and cabinets. 3.2 Purchase: Our costs are part of the margin squeeze. As competition on price increases, the squeeze between manufacturers price into channels and end-users ultimate buying price continues. With the mobile phone sets, our margins are declining steadily. It is being squeezed to more like 13-15% at present. In the main-line accessories a similar trend shows, with prices declining steadily. In order to hold costs down as much as possible, we concentrate our purchasing with Nokia Regional Office in Jabel Ali, which offers 30-day net terms and overnight shipping from the warehouse at Jabel Ali in Dubai. We need to concentrate on making sure our volume gives us negotiating strength. Moreover, In accessories and add-on we can still get decent margins, 25% to 40%. 3.3 Resources: a) We are going to have four major employees: Employee Responsibilities Manger Supervising and Purchasing affairs Sales Lady Sales Affairs Technician Workshop Affairs Accountant Accounts and Bookkeeping We are in need for very little equipment to run the project; this equipment will be bought. As no trend in United Arab Emirates to rent such equipment. 4) Management: The management in the our firm believes very strongly that relationships should be forthright, work should be structured with enough room for creativity, and pay should be commensurate with the amount and quality of work completed. 4.1 Management Structure: Owner Manager Accountant Sales Lady Technician 4.2 Professional Services Employee Training: A) Legal Affairs: Especially in the beginning, therefore we have already negotiated with a very respectful Advocate office in Abu Dhabi City, who is having a good experience in the commercial and civil affairs. He will take care for all the Legal Affairs, including Renting Contract, Maintenance Contract, and Labor/Employee Contracts, Revising the purchasing and banking agreements, etc. B) Accounting Procedures: The financial information is too essential for an well-organized business firm. Therefore a bookkeeping system has to be maintained to include all the account procedures. Moreover, all the payments to be made preferably by checks, and not by cash. The daily sales to be deposited in the bank next working day. However to organize the purchasing of the goods, They would be imported by the banks letter of credit (L.C.) only. C) Insurance Expenses: Our mobile phone showroom should insure the business along with its stock. As our business requires insurance for such robbery crimes or thefts. Further, we will insure our staff. We can estimate the insurance premium at Dhs. 6,000 for the First year. As revenue increases in the second and third year of Business. D) Banking Affairs: As the purchasing of the main product will be from Jabel Ali warehouse of regional company of Nokia, therefore the financing of such deals should be on Letter of Credit (LC). We will intend to open two current accounts with two different banks, which will give us more flexibility in the finance procedures. Employee Training: We will have only four staff. These staff will hire them, with sufficient experience in the relative field. Therefore, no training is mainly required at the beginning. However, the regional office of Nokia in Jabel Ali Free Zone, they are organizing such training session, whenever new product is introduce to the market. Therefore we are planning to send our technician to these training session whenever they will be made available. 4.3 Risks Plans to Minimize: There are some factors that will affect severely on the growing of our proposed business, such like: Customer is looking into factory guarantee for replacement the defected sets. Since we are purchasing directly from the regional office in Jabel Ali free zone. Therefore, Nokia corporation will grant us immediately this kind of warranty. However some other retail shops are buying their product from the gray market in Dubai. In this case, they can not offer any kind of grantee in their products. Moreover, we are attending to put this information on all of our advertising campaigns and sale brochures. Usually customers are insisting in buying only the original spare parts and accessories (which are coming from same manufacture). Therefore we are going to offer only original spare parts and accessories to gain the customer satisfaction.

Women and Minorities in Law Enforcement

Women and Minorities in Law Enforcement Response Throughout policing history women and minorities have gone through so many changes as they tried to become law enforcers. In the beginning, when women and minorities were allowed to become police officers they would be hired but given lighter duties or assigned to lower crime areas. They weren’t given much opportunity to go out and experience first hand how everything was on the streets since the majority of law enforcers back then were males.They worked more as social workers and it took a long time for them to be out on the streets fighting off crime. Over time their role in law enforcement has changed dramatically, back then they weren’t allowed to have higher ranks or work out on the field or basically do any job that was considered a men’s job (due to physical strength or upper body strength that men had and women didn’t). As time went on they were allowed to have higher ranks and given more opportuniti es, they were allowed to do what most male officers were doing at the time. There were associations made for women and minorities.One such association mentioned in the book is called: The International Association of Policewomen. Laws were created as well to enforce the hiring of racial and gender minorities as well as affirmative action policies. Affirmative action policies required that police departments create more than equal opportunities for everyone. They pressed that the police departments should hire minorities. Affirmative action basically ensured that those who had previously been excluded from particular types of employment would now have the access to those jobs.All law enforcement agencies that didn’t follow the affirmative action policies would face civil suits from the individuals who were denied that job. The hiring of minorities and women changed the role of modern policing as everything had to be changed to give way to minorities and women. For example: Phy sical agility tests and Written tests. As mentioned in the book: Policewomen and policemen are different in three key areas; policewomen do not draw their weapons as frequently; they use less physical force; and they are better at handling domestic violence calls. Grant & Terny, 2008) The positive things about this integration are that many acts were made that required equal opportunities for women and minorities. Also, the police force no longer consisted of just men but women as well and so whenever there are victims that are women the female police officers could talk to them and they’d be a lot more comfortable to release information. As well as when they are going to be searched. People of different ethnic backgrounds made it now possible as well to talk to certain victims who didn’t know the English language.The negatives are that many things had to be changed in the force, from physical agility tests to written tests, and even how things are done in a department because of this integration. Sexual harassment in the workplace became an issue; there were so many debates to whether women could perform jobs. Also women were looked at negatively and as not being able to perform the job, they were usually harassed or talked down upon by victims being arrested. The importance of women in policing should not be overlooked because they bring huge changes to every police department and are intelligent people.They are willing to refrain from pulling out their guns to resolve an issue and really do try their best to resolve it by talking to the individual. They have better communication skills and are less aggressive and I feel they are more responsible. In conclusion, the integration of minorities and women has changed so much for law enforcement and in so many ways it made it better because it’s only fair that all different races and people of different backgrounds were allowed to become a police officer if they met the requirements. Women or men alike can help keep our communities safe if they work together.

Global Marketing Of Starbucks Marketing - 1571 Words

Global Marketing of Starbucks The Starbucks brand was founded in 1971 in Seattle, when an English teacher Jerry Baldwin, a History teacher Zev Siegl, and a writer Gordon Bowker decided to open their own coffee shop. Now, Starbucks is the most successful coffee company in the world that serves coffee in 65 countries in more than 23000 stores. Among professional young adults, Starbucks is the brand of coffee shop that makes coffee-drinking experience unique because of its high-quality service. In the most countries Starbucks remains to be a leader in coffee business. The success of the company in its Global Marketing shows that Starbucks founds the way to bring the product across cultures, maintaining the core business values untouched. The company maintains to be a â€Å"third place† between home and work and positioned as an â€Å"affordable luxury†. Nowadays brands become an important part of daily life in different cultures across the world. 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